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@article{158901,
        author = {Maya Pawar   and Bhakti Jare and Bunty Khetmalas  and Prachi Thange  and Prof. Sweety Wanave},
        title = {Banking Virtual Assistant (BVA) To Improve Customer’s Banking Experience},
        journal = {International Journal of Innovative Research in Technology},
        year = {},
        volume = {9},
        number = {10},
        pages = {818-823},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=158901},
        abstract = {Physically impaired persons have to encounter
numerous complications in banking activities. To provide a
solution to this problem, we have introduced a methodology of a
banking virtual assistant '(Helper)'. Users interact with systems
through voice commands. Speech enabled virtual assistant offer
a services and, enhancing them with new and effective user
interfaces. The ultimate goal of this project is to add features to
improve customers’ banking experience. This paper presents a
web application that can be used for banking system in order to
meet the services without visiting bank premises. Developed a
voice-controlled desktop web application platform especially for
the better customer experience, even non impaired people can
also use the services provided by the application and use it as a
virtual-assistant. The web application is user-independent and
human voice commands are given to the in English Language.
This application model enables the user to voice based account
opening, request for passbook or cheque book, voice based form
filling.
Now a days, people are facing so many difficulties to fill the form
in Bank, some of them are physically impaired. We can develop
the automatic form filling system for the handicapped peoples.
These people can fill the form without touching anything and it is
fully operated by voice. So, this form filling system is very useful
for the society and reduce the wastage of time with the paper and
pen .So, it is useful for the society.},
        keywords = {Banking system, Voice User Interface, Voice control,
AI-based Voice Assistant, GTTS Engine, Text to Speech, Speech
to Text, Voice access.},
        month = {},
        }