A Study on Current Scenario of E-Banking Services

Keywords: The exponential growth in information technology has led to the evolution of various electronic platforms such as E-banking and E-Commerce. The extensive acceptance and usage of E-banking services in India has helped in bringing banking services to the doorstep of every bankâ€™s customer. In E-banking all banking services including monetary transactions or inquiries are conducted online through mobile phones or computers. The percentage of bank customers using is growing every year. The growth in the usage of E-banking is a good sign for the banking sector as it helps in reducing the cost of doing business in long term and brings more transparency and accountability. As E-banking is comparatively of recent origin the fear of risk factors and threats is also high among customers. In this regards the paper focuses on studying the current scenario of E-banking services and finding issues concerning customers regarding various E-banking services.

Abstract:
The exponential growth in information technology has led to the evolution of various electronic platforms such as E-banking and E-Commerce. The extensive acceptance and usage of E-banking services in India has helped in bringing banking services to the doorstep of every bankâ€™s customer. In E-banking, all banking services including monetary transactions or inquiries are conducted online through mobile phones or computers. The percentage of bank customers using is growing every year. The growth in the usage of E-banking is a good sign for the banking sector as it helps in reducing the cost of doing business in long term and brings more transparency and accountability. As E-banking is comparatively of recent origin, the fear of risk factors and threats is also high among customers. In this regards the paper focuses on studying the current scenario of E-banking services and finding issues concerning customers regarding various E-banking services.

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