A Comparative Study of Customer Satisfaction towards E-Banking Services in Selected public and private sector banks, Mandya District

Mr. Manju CS

A Comparative Study of Customer Satisfaction towards E-Banking Services in Selected public and private sector banks, Mandya District

Authors: Mr. Manju CS

Unique Paper ID: 166469
Volume: 7
Issue: 11
PageNo: 777-783

Keywords: E-Banking Customer Satisfaction public sector bank paired sample T-test etc.

Abstract:
E- Banking is a innovative era in globalized stage and provides various electronic services such as, Mobile Banking, Internet Banking, and ATM services, Electronic Fund Transfer (EFT), Credit Cards and Electronic Clearing Services etc. Among all of these, ATM is the widely used and popular E-Banking services. The main objectives of the study is to examine the demographic profile of the customers and various factors influencing and satisfaction level among the customer in adoption of e-banking services in public and private sector bank in Mandya District. The present study has been collected from primary data was collected by on the basis issue of questionnaire, the population or sample size for study was only 75 respondents. For the purpose of analysis of data applied for ChiÂ square tests and descriptive statistics, this study mainly find out There is no relationship between demographic variables of customer and E- banking services relates to public and private sector banks (canara bank and Axis bank).Finally this study concludes that customer are satisfied with e-banking services and more accuracy towards E-banking services in private sector banks compared to the public sector bank. Therefore public sectors bank in particular improve their performance in order to provide better modernized E- banking services to the customers in Mandya District.

email to a friend

Cite This Article

ISSN: 2349-6002
Volume: 7
Issue: 11
PageNo: 777-783

A Comparative Study of Customer Satisfaction towards E-Banking Services in Selected public and private sector banks, Mandya District

Available:https://ijirt.org/Article?manuscript=166469

28 Jul, 2024

CUSTOMER SATISFACTION TOWARDS ONLINE BANKING

10 Jul, 2024

Deferred Tax Accounting Disclosure Practices of Indian Companies - An Analytical Study

27 Jun, 2024

Analyzing the Determinants of Women Investors' Participation in Stock Market with special reference to Mysore

Impact Factor
8.01 (Year 2024)

UGC Approved
Journal no 47859

Join Our IPN

IJIRT Partner Network

Submit your research paper and those of your network (friends, colleagues, or peers) through your IPN account, and receive 800 INR for each paper that gets published.

Join Now

Latest Publication

Recent Conferences

NCSEM 2024

National Conference on Sustainable Engineering and Management - 2024 Last Date: 15th March 2024

Submit inquiry